CLEANERHQ/PRODUCT/SOS SAFETY ALERTS
◆ TWENTY MODULES · ONE LOGIN · $19 ADMIN · $5 CREW /MO
◆ SOS SAFETY ALERTS

One Tap in an Emergency. Does Your Team Have It?

For owners who worry about a crew member alone at a property, facing an unsafe situation with no fast way to call for help. SOS Safety Alerts puts a one-tap panic button in the mobile app that instantly notifies you with the crew member’s location, so you can respond in seconds, not minutes.

§01 — THE PROBLEM

What every cleaning business owner already knows.

A crew member working solo at a property runs into an aggressive dog, a hostile occupant, or a medical scare, and their phone is buried in a cleaning caddy three rooms away. Calling 911 works, but nobody at the office knows anything happened until the crew member has time to explain later, or doesn’t show up to the next job and you’re left guessing why.

The national average police response time to a 911 call is around 10 minutes, and that clock only starts once someone dials. Without a faster alert, the gap between danger and help is however long it takes a shaken crew member to reach their phone.

§02 — HOW CLEANERHQ FIXES IT

SOS Safety Alerts, built cleaning-native.

SOS Safety Alerts puts a panic button in the mobile app every crew member carries on the job. One tap sends an alert with their location and the job they’re on straight to you and your team, with no dialing, no explaining, no unlocking a phone to find a number. You acknowledge the alert from your own phone the moment it comes in, then mark it resolved once the situation is handled, with the full timeline saved against that alert.

Every alert, acknowledgment, and resolution is timestamped and tied to the job it happened on, so nothing about the incident depends on someone remembering the details correctly weeks later, if a claim or dispute ever comes up.

§03 — WHAT YOU GET

Every feature in one place.

One-tap panic button
sends an emergency alert instantly from the mobile app, no unlocking a separate screen or dialing a number under stress
Automatic location capture
attaches the crew member’s location to the alert the moment it fires, so you know where to send help without asking
Job context on every alert
links the alert to the specific job the crew member was on, so you immediately know which property and which client
Instant team notification
fans an alert out to owners and admins the moment it fires, so someone sees it fast even if you’re mid-job yourself
Acknowledge from your phone
lets you confirm you’ve seen the alert the moment it comes in, timestamped so the crew member knows help is coming
Resolution log with notes
records when and how the situation was resolved, keeping a permanent record you can reference if a claim comes up later
§04 — WHY IT MATTERS

The business impact, in dollars.

A crew member who knows help is one tap away works differently than one who feels alone at a stranger’s property, and that confidence shows up in retention as much as in safety outcomes. When something does go wrong, a fast, logged response protects the crew member in the moment and protects you afterward with a clear, timestamped record of exactly what happened and when.

A single acknowledged SOS alert can cut the roughly 10-minute average emergency response gap down to seconds.
§05 — QUESTIONS WE GET

Frequently asked about SOS Safety Alerts.

What does SOS Safety Alerts do?

It gives every crew member a one-tap panic button in the mobile app. Tapping it sends an alert with their location and current job straight to you and your team, so you know something is wrong immediately.

How fast does an SOS alert reach me?

It fires the instant a crew member taps the button, fanning out to owners and admins right away, and you acknowledge it from your own phone the moment you see it.

Is there a desktop dashboard for SOS alerts?

Not currently. SOS alerts, acknowledgments, and resolutions are managed from the mobile app today; a desktop view is on our roadmap but not yet built.

What happens after I acknowledge an alert?

You resolve it once the situation is handled, and the resolution, along with any notes, is saved permanently against that alert for your records.

Is SOS Safety Alerts included in the base CleanerHQ plan?

Yes. SOS Safety Alerts is one of 20 modules included on every CleanerHQ seat at $19/mo per admin seat plus $5/mo per crew seat. No feature tiers or add-on pricing.

Give your crew a way to call for help, in one tap.

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$19 admin · $5 crew /mo · all 20 modules · keep your Stripe · onboard in 1 day