“Nobody Told Me About the Dog.” — The Note That Should Have Been There.
For cleaning business owners whose client knowledge lives in one person’s head — and disappears when they quit. Client Notes store alarm codes, pet alerts, access instructions, and product restrictions permanently against the job, visible to every crew member who ever works that client.
What every cleaning business owner already knows.
Your most experienced cleaner has done the Henderson account 30 times. She knows Mrs. Henderson doesn’t like the lemon-scented product near the kitchen. She knows the garage code is 4821. She knows the cat hides under the bed and shouldn’t be startled. She knows all of this because she wrote it in her own notebook, or in a text thread, or just remembered it.
Then she quits. You send a new crew member to the Henderson account. Twenty minutes in, Mrs. Henderson is calling you upset because the wrong product was used and the cat is hiding somewhere weird. You spend 30 minutes managing a client relationship that should have been a non-event.
Client Notes, built cleaning-native.
Client Notes are stored permanently against the client record and surfaced automatically on every job for that client — regardless of which crew member is assigned. Alarm codes, access instructions, pet alerts, fragile item warnings, product restrictions, preferred routines — everything lives in CleanerHQ, not in someone’s head.
When a crew member opens a job on the app, they see the notes before they knock on the door. When a new crew member is assigned for the first time, they arrive informed. Turnover stops taking institutional knowledge with it.
Every feature in one place.
The business impact, in dollars.
Client knowledge is a retention asset. Clients who feel remembered — whose preferences are honored consistently regardless of which crew member shows up — stay longer and complain less. The experience of being known by your cleaning company is a competitive advantage that generic software erodes every time you onboard a new crew member.
Frequently asked about Client Notes.
What does Client Notes do?
Client Notes are stored permanently against the client record and surfaced automatically on every job for that client — regardless of which crew member is assigned.
How does persistent notes on every client work?
Stored once, visible on every job for that client forever.
Why does Client Notes matter for a cleaning business?
Client knowledge is a retention asset.
Is Client Notes included in the base CleanerHQ plan?
Yes. Client Notes is one of 20 modules included on every CleanerHQ seat at $19/mo per admin seat plus $5/mo per crew seat. No feature tiers or add-on pricing.
Let client knowledge outlast your best cleaner.
Book a 20-min Demo
$19 admin · $5 crew /mo · all 20 modules · keep your Stripe · onboard in 1 day