Your Best Clients Never Leave a Review. Your Worst One Did — Last Week.

For cleaning business owners whose Google profile is sitting at 4.1 stars because satisfied clients don’t think to review and unhappy ones do. Review Capture requests reviews automatically after every job — and intercepts negative feedback before it goes public.

START 14-DAY TRIAL →
BOOK 20-MIN DEMO

§01 — THE PROBLEM

What every cleaning business owner already knows.

You do 30 great cleans this month. One client was unhappy — maybe the oven wasn’t cleaned to their standard. Who leaves a review? The unhappy one. The other 29 are busy people who meant to leave a five-star review and completely forgot.

Your Google rating is the first thing a prospective client checks. A 4.1 average with 8 reviews loses business to a competitor sitting at 4.8 with 45 reviews — even if your cleaning quality is identical. The difference isn’t the cleaning. It’s who asked for the review and when.

§02 — HOW CLEANERHQ FIXES IT

Review Capture, built cleaning-native.

Review Capture sends an automated review request to every client within minutes of full payment — when the job is freshest in their mind. The message is simple, personal, and links directly to your Google (or Yelp or Trustpilot) review page in one tap.

The critical piece: sentiment detection. If the client clicks “I had a great experience,” they go straight to your Google review page. If they click “I had an issue,” they’re routed to a private feedback form that comes to you — before anything goes public. You get the complaint, you resolve it, and the review never damages your rating.

§03 — WHAT YOU GET

Every feature in one place.

Automatic review request on payment

sent within minutes of full payment; no manual action required

Sentiment routing

positive clicks go to your public review platform; negative clicks come to you privately first

7-day expiration

review links expire after one week; urgency drives response rates

Configurable follow-up

optional second request 1–30 days after the first if no action taken

5-star bonus trigger

when a client leaves a 5-star review, an automatic bonus entry is created in your crew’s payroll record; reward the performance that earned the review

Review dashboard

track sent requests, click rates, conversion rates, and platform-by-platform review counts in one view

§04 — WHY IT MATTERS

The business impact, in dollars.

Review velocity — consistently collecting new reviews — matters as much as your average rating. Google’s local algorithm rewards businesses that receive reviews regularly, not just businesses that have a high rating from 3 years ago. A cleaning company collecting 5–10 new 5-star reviews per month outranks competitors in local search, even if the competitors have a higher overall rating.

Businesses that automate review requests collect reviews at **3–5× the rate** of those that request manually. At 30 jobs per month, the difference between 2 reviews and 10 reviews per month compounds into a 10× review volume advantage in 12 months.

§05 — QUESTIONS WE GET

Frequently asked about Review Capture.

What does Review Capture do?

Review Capture sends an automated review request to every client within minutes of full payment — when the job is freshest in their mind.

How does automatic review request on payment work?

Sent within minutes of full payment; no manual action required.

Why does Review Capture matter for a cleaning business?

Review velocity — consistently collecting new reviews — matters as much as your average rating.

Is Review Capture included in the base CleanerHQ plan?

Yes. Review Capture is one of 20 modules included on every CleanerHQ seat at $19 per seat per month. No feature tiers or add-on pricing.

Protect your rating before it’s damaged.

START 14-DAY TRIAL →
BOOK 20-MIN DEMO
$19 / seat / mo · all 20 modules · keep your Stripe · onboard in 1 day