Why Are Your Happiest Clients Never Leaving You a Google Review?
For cleaning business owners tired of forgetting to ask for reviews at the right moment. Review Capture screens client sentiment privately first, then only sends happy clients to your public review page, protecting your rating while you build it.
What every cleaning business owner already knows.
You finish a great clean and the client’s thrilled, but you’re already headed to the next job and never send the Google review link. Weeks later you remember and text it out of nowhere; it feels random, and most clients never click. The one time you did remember to ask right after a job, the client was annoyed about a missed spot and left two stars in public for every future prospect to see.
One bad public review can cost real bookings: local prospects comparing options before they call routinely pick the higher-rated business, an industry-estimated 15 percent swing in inbound calls for every half-star of rating difference.
Review Capture, built cleaning-native.
After a job or invoice completes, a review request goes out on a delay, not the instant you’re still packing the van. The client first answers a private sentiment question: if they’re happy, they’re routed straight to your Google or Yelp review page; if they’re not, their feedback is captured privately as an internal note instead of a public one-star review. A follow-up nudge goes out automatically if they don’t respond.
You end up with more public 5-star reviews and fewer public complaints, because unhappy clients get a private outlet instead of a megaphone, and happy ones get asked at the right moment every time.
Every feature in one place.
The business impact, in dollars.
Every review you protect from going public angry, and every happy client you actually get around to asking, compounds your rating over time. A higher public rating means more prospects call you instead of a competitor, and a crew that gets paid extra for 5-star work has a direct reason to care about the client’s experience, not just the checklist.
Frequently asked about Review Capture.
What does Review Capture do?
It sends clients a private sentiment question after their job before ever asking for a public review. Happy clients get routed to your Google or Yelp page; unhappy clients get captured privately so you can address it directly instead of losing the rating.
How does the sentiment gate protect my rating?
A negative response is captured as private internal feedback instead of a public review, so you find out about a problem and can fix it directly with the client rather than the whole internet seeing it first.
Can I feature a review on my own website?
Yes. Any captured review can be marked published, which makes it available to feature on your marketing site or a testimonials widget, separate from whether it’s also live on Google or Yelp.
Does a 5-star review really pay my crew automatically?
If you set up bonus rules for a team member, a new 5-star review tied to their job automatically credits a bonus line to their payroll, no manager has to remember to do it manually.
Is Review Capture included in the base CleanerHQ plan?
Yes. Review Capture is one of 20 modules included on every CleanerHQ seat at $19/mo per admin seat plus $5/mo per crew seat. No feature tiers or add-on pricing.
Get more 5-star reviews, without the awkward ask.
Book a 20-min Demo
$19 admin · $5 crew /mo · all 20 modules · keep your Stripe · onboard in 1 day