CleanerHQ LLC (“CleanerHQ,” “we,” “us,” or “our”) operates the business management platform at app.cleanerhq.com and the marketing website at cleanerhq.com. This policy explains how we collect, use, disclose, and protect your information when you use the Service.

2.1Account information

When you register or are added as a contact, we collect:

• Full name
• Email address
• Phone number
• Business name and address (Workspace Owners)
• Role within the workspace (Owner, Staff)

2.2Business operations data

Workspace Owners and Staff input the following into the platform:

• Customer / client records (names, addresses, phone numbers, emails)
• Job details (service type, scheduling, checklists, completion status)
• Quotes and proposals
• Invoices and payment records
• Equipment and inventory records
• Team member information, timesheets, and payroll data
• Internal chat messages

2.3Location data

With consent, the mobile app and field crew features collect:

• GPS coordinates — used for geofence-based clock-in/out validation, route optimization, and “On My Way” notifications.
• Background location — used for real-time crew tracking during active jobs (field crew app only).

2.4Files and photos

Users may upload job-site photos (before/after), documents and attachments, and profile photos. Files are stored securely via Vercel Blob Storage.

2.5Communication data

• SMS messages sent through the platform (appointment reminders, job updates, invoice notifications)
• In-app chat messages between team members
• Email notifications sent through the platform
• Translated messages (for multilingual team communication)

2.6Payment information

• CleanerHQ subscriptions: billing is handled by Polar. We store your Polar customer ID but do not store payment card details.
• Client payments: processed through the Workspace Owner’s connected Stripe account (“Bring Your Own Stripe”). Stripe credentials are encrypted with AES-256-GCM. We do not access, store, or process your Clients’ credit card numbers.

2.7Automatically collected

• IP address (rate limiting and security)
• Browser type and device information
• Pages visited and actions taken within the app (via Vercel Analytics)
• Authentication session data (stored in secure, HTTP-only cookies)

We use collected information to:

• Provide the Service — manage jobs, scheduling, invoicing, payments, and customer communications.
• Send transactional SMS / text messages — appointment reminders, on-my-way alerts, job completion notices, invoice reminders, and review requests (see Section 6).
• Process payments — facilitate subscription billing and customer-facing invoice payments.
• Optimize operations — route optimization, scheduling conflict detection, crew load balancing, and profitability tracking.
• AI-powered features — generate proposals and process natural language commands via the copilot assistant.
• Translate messages — provide real-time translation for multilingual team communication.
• Ensure security — detect unauthorized access, enforce multi-tenant data isolation, and prevent abuse.
• Send service communications — account notifications, system updates, and security alerts via email.

We share data only with the following categories of service providers, solely to operate the platform:

4.1AI processing

AI-processed data is sent only to fulfill the specific request and is not used to train third-party AI models.

We may also disclose information if required by law, to protect our rights, or to prevent fraud or security threats.

5.1Multi-tenant isolation

CleanerHQ is a multi-tenant platform. Every database query is scoped to your workspace. Row-Level Security (RLS) policies enforce that no workspace can access another workspace’s data.

5.2Security measures

5.3Public token-based pages

Certain pages (payment tracking, job tracking, review submission, public proposals) are accessible via unique, unguessable URL tokens without authentication. These tokens do not expose data beyond the specific record they reference.

6.1What we collect

When you receive SMS messages from CleanerHQ, we collect and store:

• Your phone number
• SMS consent status and timestamp
• Opt-out status
• Message delivery status (queued, sent, delivered, failed)
• SMS usage logs (message SID, direction, cost)

6.2SMS consent

SMS consent is collected through:

• The CleanerHQ client portal (web form)
• Embedded booking widgets on cleaning provider websites
• Service agreements managed by your cleaning provider

You may opt out at any time by replying STOP to any message. See our Terms and Conditions for full SMS terms, or our SMS Consent & Opt-In Disclosure page for the full opt-in flow.

6.3TCPA compliance

6.4 & 6.5SMS data sharing

6.6Brand entity

SMS messages under this program are sent by CleanerHQ LLC (the legal entity registered with The Campaign Registry for A2P 10DLC), operating the cleanerhq.com brand and the app.cleanerhq.com platform.

CleanerHQ uses cookies strictly for:

• Authentication — Supabase session cookies to maintain your login.
• Analytics — Vercel Analytics for anonymous page-view tracking.

How long we keep each category of data:

Depending on your jurisdiction, you may have the right to:

CleanerHQ is a business management platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

CleanerHQ is hosted in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the US. By using the Service, you consent to this transfer.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The “Last Updated” date at the top reflects the most recent revision.

For privacy inquiries, data requests, or concerns: