For cleaning business owners who text clients from their personal phone without knowing that TCPA fines run $500–$1,500 per message. CleanerHQ enforces SMS compliance automatically — time windows, monthly caps, and opt-out handling are built into every text the platform sends.
You send job reminders, appointment confirmations, invoice notices, and “on my way” texts to clients all day long. None of it feels like a legal risk — it’s just how you communicate. But the Telephone Consumer Protection Act (TCPA) is specific: automated business texts must be sent only between 8 AM and 9 PM in the recipient’s local timezone, require clear opt-out instructions, and must stop immediately when a client replies STOP.
One complaint to the FCC from a client who received a text at 9:15 PM — or who replied STOP and got another message anyway — can trigger a fine of **$500 for negligent violations or $1,500 for willful violations**. Per message. Class action attorneys actively recruit TCPA complainants.
CleanerHQ’s TCPA Guardrails make compliance invisible. Every automated SMS the platform sends is checked against the recipient’s timezone before delivery — if it’s outside the 8 AM–9 PM window, the message queues until the window opens. Monthly message volume is capped at 20 texts per client phone number. Every SMS includes a STOP footer. When a client replies STOP, they’re added to the opt-out registry immediately and no further messages are sent — ever — until they opt back in.
You don’t manage any of this. It’s enforced at the platform level, not the user level.
Most cleaning business owners sending automated texts are not thinking about TCPA. Most are technically non-compliant. The risk is low until it isn’t — and when a client files a complaint or joins a class action, the per-message fine structure can create liability that dwarfs what the messages were worth. CleanerHQ eliminates the risk before it exists, with no effort on your part.
For carriers, regulators, and the curious: the formal A2P 10DLC consent disclosure for the CleanerHQ messaging program — including all three opt-in flows, sample messages, opt-out keywords, and the verbatim CTIA mobile-information clause — is published at cleanerhq.com/sms-consent. Privacy: cleanerhq.com/privacy-policy §6. Terms: cleanerhq.com/terms-and-conditions §4.
CleanerHQ’s TCPA Guardrails make compliance invisible.
Messages queue automatically if sent outside the legal window; delivered when it opens.
Most cleaning business owners sending automated texts are not thinking about TCPA.
Yes. TCPA Guardrails is one of 20 modules included on every CleanerHQ seat at $19 per seat per month. No feature tiers or add-on pricing.