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    Privacy Policy

    CleanerHQ (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website cleanerhq.com or use our mobile application (the “App”).

    CleanerHQ provides a comprehensive business management platform for cleaning and construction companies (“Workspace Owners”) and their employees or contractors (“Cleaners/Staff”).

    1. Information We Collect

    We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

    A. Information You Provide to Us

    • Account Registration: When you register, we collect your name, email address, password, phone number, and business details (e.g., Company Name, Logo).
    • Cleaner Profile: For cleaners, we collect age (for age verification), skills, experience, hourly rates, and availability preferences.
    • CRM Data: Workspace Owners provide data about their clients (“Client Data”), including names, addresses, and property details. You retain ownership of this data; we process it solely to provide the Service.
    • Proof of Work: Photos uploaded to the App (e.g., “Before” and “After” images of a job site).

    B. Information We Collect Automatically

    • Location Data (GPS): We collect precise location data from Cleaners using the mobile App to facilitate features such as:
      • Geofenced Check-ins: Verifying presence at a job site to allow check-in/check-out.
      • Route Planning: Optimizing travel routes between assigned jobs.
      • Note for iOS Users: We request “While In Use” or “Always” location permissions. Background location is used only for geofencing features initiated by your assigned schedule.
    • Device Information: We collect device IDs, models, and push notification tokens (Device Token) to send job alerts.
    • Usage Data: We track interactions with the platform, such as calculator usage, quotes generated, and feature adoption, for analytics and billing purposes.

    2. How We Use Your Information

    We use your information for the following business purposes:

    • Service Delivery: To manage jobs, schedule shifts, calculate quotes, and facilitate payroll.
    • AI Features: To generate automated proposals and content. Data input into our AI tools (e.g., job descriptions, client names) is processed to create drafts for your review.
    • Verification: To verify that a Cleaner is physically present at a job site via GPS timestamp and coordinates.
    • Billing: To process subscription payments and enforce plan limits (e.g., quota caps on quotes or users).
    • Communications: To send job invitations, invoice reminders, and automated review requests to your clients.

    3. Sharing of Your Information

    We do not sell your personal data. We disclose information only to the following third parties for operational purposes:

    • Service Providers:
      • Supabase: For database hosting and authentication.
      • Stripe: For payment processing. We do not store your full credit card information; it is handled directly by Stripe.
      • Vercel/AWS: For cloud hosting and file storage (e.g., job photos).
    • AI Vendors: We transmit text data to third-party AI providers (e.g., MiniMax via Vercel AI Gateway) solely to generate proposal drafts requested by you.
    • Workspace Owners: If you are a Cleaner or Staff member, your profile, schedule, location data (during active shifts), and job performance ratings are visible to the Workspace Owner managing your employment or contract.

    4. Data Security and Retention

    • Security: We employ a multi-tenant architecture with Row-Level Security (RLS) to ensure your Workspace data is isolated and accessible only to authorized users. We use encryption for data in transit and at rest.
    • Retention: We retain your data as long as your account is active. Photos and job logs are retained to provide “Proof of Work” history unless deletion is requested.

    5. Your Rights and Choices

    • Location Services: You can enable or disable location services through your mobile device settings. However, disabling location may prevent you from checking in to jobs or receiving route optimizations.
    • Push Notifications: You may opt-out of push notifications in the App settings, though you may miss critical job alerts (e.g., “Shift Started” or “Invite Received”).
    • Account Deletion: You may request account deletion by contacting support. Workspace Owners can manage or delete Staff accounts directly within the Team settings.

    6. Children’s Privacy

    Our Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. Age confirmation is required during the Cleaner onboarding process.

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

    8. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Email: privacy@cleanerhq.com